FAQ

Frequently Asked Questions

  • Secure Ordering

  • Fast shipping

  • easy return

  • 30 days money back

Frequently asked questions

Who are we?

We are NYCK - New York City Kicks, an brick and mortar store and
ecommerce store specializing in trendy footwear for women and men.
Founded in 1991, our business is based in the vibrant city of New York.
At NYCK, we are passionate about providing our customers with
high-quality materials, stylish designs, and comfortable fits.

Why Purchasing from NYCK?

Since the start of the COVID-19 pandemic, numerous retailers have been
forced to close their doors. As a result, many customers have turned to
online platforms such as Amazon to purchase their shoes. However, a
notable issue arising from this shift is that several brands have
decided to remove their products from Amazon. Consequently, numerous
products are being sold on Amazon without proper brand authorization,
leading to potential complications for customers.

One significant drawback of purchasing shoes on unauthorized sellers,
especially on Amazon or similar websites, is the risk of losing the
warranty for the product. Since these sellers are not be authorized
retailers, any warranty or return policy provided by the brand may not
be valid. This can result in customers being left without any recourse
if the product develops any issues or defects.

Additionally, several issues arise specifically when purchasing shoes on
Amazon or similar platforms:

1. Incorrect Listings: Sellers are not allowed to edit Amazon listings,
which can lead to products being listed incorrectly. As a result,
customers run the risk of receiving the wrong products, which can be
frustrating and inconvenient.

2. High Fees: Amazon and other selling channels typically charge sellers
a significant fee for each sale. This can include an up to 18% fee, as
well as a 5% return fee. By purchasing directly through our website, we
can bypass these fees and pass the cost savings directly to our
customers.

3. Restricted Access: Due to various restrictions imposed by Amazon and
other selling channels, some products may be removed without proper
justification or based on flawed algorithms. By purchasing through our
website, customers will have 100% access to all our products without any
restrictions.

You have the option to purchase your products through Amazon Pay, which
provides you with the same level of protection as if you were buying
directly from Amazon. Similarly, PayPal, Shop Pay, Google Pay, and Mata
Pay offer secure payment options with their own guarantee of protection.
By choosing any of these payment methods, you not only enjoy a secure
transaction but also have the opportunity to support a small business
owner.

What makes us unique?

At NYCK, we understand that fashion is not just about looking good, but
also feeling good. That's why we carefully curate our collection to
offer a wide range of footwear options that combine both style and
comfort. Whether you're looking for the cozy Ugg Tasman slipper or the
chic Jeffrey Campbell sandals, we have something for every taste and
occasion.

Benefit of subscribing to our email list

Due to map pricing regulations, we are unable to list our products below
the prices set by the vendors. However, as a member of our mailing
list, you will receive special coupons and discounts that can be applied
to your purchases. These exclusive offers allow you to enjoy our
fashionable footwear at the best possible prices.

By subscribing to our mailing list, you will be the first to know about
our latest arrivals and collections. Whether it's the hottest new
sneaker release or a limited edition design, you will have the
opportunity to secure your pair before anyone else.

Signing up for our mailing list is quick and easy. Simply visit our
website and enter your email address in the designated field. Once
you're subscribed, you'll start receiving our newsletters, which include
updates on new products, promotions, and exclusive discounts.

Rest assured that your privacy is important to us. We will never share
your email address with third parties, and you can unsubscribe from our
mailing list at any time.

Don't miss out on the benefits of being a member of our exclusive
mailing list. Join today and stay one step ahead in the world of trendy
footwear.

Shipping And Delivery

Shipping Locations
Most of our products are shipped from our warehouse in New York City.
However, please note that some Bernie Mev Shoes are shipped directly
from our vendor in California. Rest assured, we work closely with our
vendor to ensure that these orders are processed and shipped promptly.

Same Day Shipping
If we receive your order before 2pm from Monday to Friday, we will ship
it out on the same day. This applies to all orders, regardless of the
shipping location. Our dedicated team works diligently to ensure that
your order is processed and prepared for shipment as quickly as
possible.

Estimated Delivery Times
The delivery time for your order depends on your location. If you are
located in the New York area, you can expect your order to arrive within
1-2 business days. However, please note that the further you live from
New York, the longer it may take for your order to arrive. In general,
we strive to ensure that all orders are delivered within 7 business days
within the United States.

While we make every effort to meet these estimated delivery times,
please understand that unforeseen circumstances such as weather
conditions or carrier delays may affect the actual delivery date. Rest
assured, we will keep you informed of any delays and work diligently to
resolve any issues that may arise.

International Shipping
For our international customers, please note that shipping costs and
delivery times may vary depending on the destination country. During the
checkout process, the shipping costs will be calculated based on the
carrier's rates. Please also be aware that you, as the customer, are
responsible for any applicable taxes and duties imposed by your
country's customs authorities.

If you have any questions or concerns regarding your order or shipping,
please do not hesitate to contact our customer service team at
Sales@nyck.com. We are here to assist you and ensure that your shopping
experience with us is smooth and enjoyable.

What is NYCK return policy?

We offer 30 days Money back guarantee, please check our return policy on the footer menu,

How do i return my purchase?

Please go to our Return Policy and click the return link , or just copy this url https://shopify.com/58383007896/account

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