Frequently Asked Questions
Who are we?
We are NYCK - New York City Kicks, an brick and mortar store and ecommerce store specializing in trendy footwear for women and men. Founded in 1991, our business is based in the vibrant city of New York. At NYCK, we are passionate about providing our customers with high-quality materials, stylish designs, and comfortable fits.
Are the products authentic?
Yes, absolutely! All our products are 100% authentic. We purchase our products directly from the original manufacturer, ensuring their authenticity. we have all the invoices from our vendors, which serve as proof of authenticity. our company undergoes authenticity inspections by reputable credit card processing companies such as Amazon, PayPal, Shopify, Shop Pay, Google Pay, and Mata Pay. These companies require us to provide invoices for the products we sell in order to maintain our online selling privileges.
Why Purchasing from NYCK?
Since the start of the COVID-19 pandemic, numerous retailers have been forced to close their doors. As a result, many customers have turned to online platforms such as Amazon to purchase their shoes. However, a notable issue arising from this shift is that several brands have decided to remove their products from Amazon. Consequently, numerous products are being sold on Amazon without proper brand authorization, leading to potential complications for customers. One significant drawback of purchasing shoes on unauthorized sellers, especially on Amazon or similar websites, is the risk of losing the warranty for the product. Since these sellers are not be authorized retailers, any warranty or return policy provided by the brand may not be valid. This can result in customers being left without any recourse if the product develops any issues or defects. Additionally, several issues arise specifically when purchasing shoes on Amazon or similar platforms: 1. Incorrect Listings: Sellers are not allowed to edit Amazon listings, which can lead to products being listed incorrectly. As a result, customers run the risk of receiving the wrong products, which can be frustrating and inconvenient. 2. High Fees: Amazon and other selling channels typically charge sellers a significant fee for each sale. This can include an up to 18% fee, as well as a 5% return fee. By purchasing directly through our website, we can bypass these fees and pass the cost savings directly to our customers. 3. Restricted Access: Due to various restrictions imposed by Amazon and other selling channels, some products may be removed without proper justification or based on flawed algorithms. By purchasing through our website, customers will have 100% access to all our products without any restrictions. You have the option to purchase your products through Amazon Pay, which provides you with the same level of protection as if you were buying directly from Amazon. Similarly, PayPal, Shop Pay, Google Pay, and Mata Pay offer secure payment options with their own guarantee of protection. By choosing any of these payment methods, you not only enjoy a secure transaction but also have the opportunity to support a small business owner.
What makes us unique?
At NYCK, we understand that fashion is not just about looking good, but also feeling good. That's why we carefully curate our collection to offer a wide range of footwear options that combine both style and comfort. Whether you're looking for the cozy Ugg Tasman slipper or the chic Jeffrey Campbell sandals, we have something for every taste and occasion.
Benefit of subscribing to our email list
Due to map pricing regulations, we are unable to list our products below the prices set by the vendors. However, as a member of our mailing list, you will receive special coupons and discounts that can be applied to your purchases. These exclusive offers allow you to enjoy our fashionable footwear at the best possible prices. By subscribing to our mailing list, you will be the first to know about our latest arrivals and collections. Whether it's the hottest new sneaker release or a limited edition design, you will have the opportunity to secure your pair before anyone else. Signing up for our mailing list is quick and easy. Simply visit our website and enter your email address in the designated field. Once you're subscribed, you'll start receiving our newsletters, which include updates on new products, promotions, and exclusive discounts. Rest assured that your privacy is important to us. We will never share your email address with third parties, and you can unsubscribe from our mailing list at any time. Don't miss out on the benefits of being a member of our exclusive mailing list. Join today and stay one step ahead in the world of trendy footwear.
Shipping And Delivery
Shipping Locations Most of our products are shipped from our warehouse in New York City. However, please note that some Bernie Mev Shoes are shipped directly from our vendor in California. Rest assured, we work closely with our vendor to ensure that these orders are processed and shipped promptly. Same Day Shipping If we receive your order before 2pm from Monday to Friday, we will ship it out on the same day. This applies to all orders, regardless of the shipping location. Our dedicated team works diligently to ensure that your order is processed and prepared for shipment as quickly as possible. Estimated Delivery Times The delivery time for your order depends on your location. If you are located in the New York area, you can expect your order to arrive within 1-2 business days. However, please note that the further you live from New York, the longer it may take for your order to arrive. In general, we strive to ensure that all orders are delivered within 7 business days within the United States. While we make every effort to meet these estimated delivery times, please understand that unforeseen circumstances such as weather conditions or carrier delays may affect the actual delivery date. Rest assured, we will keep you informed of any delays and work diligently to resolve any issues that may arise. International Shipping For our international customers, please note that shipping costs and delivery times may vary depending on the destination country. During the checkout process, the shipping costs will be calculated based on the carrier's rates. Please also be aware that you, as the customer, are responsible for any applicable taxes and duties imposed by your country's customs authorities. If you have any questions or concerns regarding your order or shipping, please do not hesitate to contact our customer service team at Sales@nyck.com. We are here to assist you and ensure that your shopping experience with us is smooth and enjoyable.
What is NYCK return policy?
We offer 30 days Money back guarantee, please check our return policy on the footer menu,
How do i return my purchase?
Please go to our Return Policy and click the return link , or just copy this url https://nyck.com/apps/return_prime